Ftn11 cares about your privacy. This document clearly explains how we collect, store, use, and protect the personal data of all our platform members.
Six core principles that underpin how ftn11 manages and protects your personal data
All your personal and financial data is protected by 256-bit SSL encryption — the same technology used by the world's leading banking institutions. No third party can intercept your information during transmission.
You have the full right to access, correct, or request deletion of your personal data at any time. ftn11 provides a straightforward process for managing your privacy preferences through your account settings.
Ftn11 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data remains yours and is used solely for platform operational purposes.
Your data is stored on secured servers at licensed data centers with multiple layers of physical and digital security. Access to member data is strictly limited to authorized personnel only.
In the event of any security incident involving your data, ftn11 is committed to notifying you within the required timeframe in accordance with compliance requirements and taking immediate remedial action.
The ftn11 Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. We continuously update our privacy practices in line with the latest regulations.
Ftn11 recognises and respects your rights under data protection law
Request a copy of your personal data that we hold
Correct inaccurate or incomplete data
Request deletion of your data under certain circumstances
Object to the processing of your data for specific purposes
Receive your data in a machine-readable format
Restrict how we process your data when necessary
Ftn11 ("we", "our platform") takes our responsibility to protect the privacy and personal data of every member using our online casino platform seriously. This Privacy Policy clearly explains how we collect, process, store, and protect your information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This document applies to all users who access the ftn11 website, register as members, or use any services provided by our platform, including access via mobile apps and other supported devices.
By registering or continuing to use the ftn11 platform, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read this document carefully and to contact us if you have any questions.
This Privacy Policy should be read together with Terms & Conditions ftn11 which forms part of our overall service agreement.
Ftn11 collects your personal data through various means as you interact with our platform. Below are the categories of data we collect and their purposes:
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number, selfie photo for KYC | Registration form & KYC verification |
| Contact Data | Phone number, email address, state of residence | Account registration |
| Financial Data | Bank account number, bank name, deposit & withdrawal records | Deposit & withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Automatic server logs |
| Gaming Data | Betting history, wins, gaming habits, favourite games | In-platform activity |
| Communication Data | Customer support chat records, emails sent to us | Interaction with the support team |
We only collect data that is strictly necessary for platform operations and legal compliance. Irrelevant data is neither collected nor stored by ftn11.
For the KYC verification process, we may request a copy of your identity card, bank statement, or latest utility bill. These documents are used solely to verify your identity and are not shared with any external party without your consent.
Ftn11 uses the personal data collected for the following purposes only:
Ftn11 will not process your personal data for any other purpose not stated above without first obtaining your explicit consent.
You may opt out of marketing communications at any time by updating your notification preferences in your account settings. Opting out of marketing emails does not affect important account-related notifications.
Ftn11 does not sell or trade your personal data to any third party for commercial purposes. However, in the course of operating the platform, we may share necessary data with the following categories of third parties:
All third parties we work with are required to comply with strict data security and privacy standards. We ensure that every data sharing is conducted on a "need-to-know" basis only, and never beyond what is necessary for the stated purpose.
ftn11 is not responsible for the privacy policies of the third parties listed above. We recommend that you read the privacy policy of the respective service provider separately.
Ftn11 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.
While ftn11 takes all reasonable precautions, no security system can guarantee 100% protection against all cyber threats. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials.
Ftn11 retains your personal data for as long as your account is active or as long as necessary to provide services to you. The specific retention periods are as follows:
Once the retention period expires, your data will be securely deleted or anonymised using methods appropriate to the sensitivity of the data. You may request early deletion of your data, subject to any legal obligations that may prevent such deletion.
Ftn11 uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage, and ensure security functions operate correctly. The types of cookies we use include:
You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of the ftn11 platform and your gaming experience.
ftn11 does not use cross-site tracking technology or sell your browsing behaviour data to third-party advertising networks.
In some cases, your personal data may be transferred to, or accessed from, servers located outside Malaysia, particularly when involving international service providers such as licensed game providers from overseas.
When international data transfers occur, ftn11 ensures that protection equivalent to Malaysia's PDPA standards is upheld through:
You may contact our privacy team for more information about the data transfer mechanisms used in specific cases.
Under Malaysia's PDPA and the privacy principles adopted by ftn11, you have the following rights regarding your personal data:
To exercise any of the above rights, you may contact the ftn11 privacy team via email at [email protected]. We will process your request within 30 business days and may require identity verification before doing so.
ftn11 does not charge any fees for reasonable data rights requests. However, repeated or unreasonable requests may be subject to a small administrative fee.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the ftn11 Data Privacy Officer via:
Ftn11 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform enhancements. Any material amendments will be communicated to members via their registered email or a prominent notice on the platform at least 14 days before taking effect.
The "Last Updated" date at the top of this document indicates when the current version of this Privacy Policy came into effect. Continued use of the ftn11 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy.
For more information on how we manage responsible gaming and user protection, please visit the Responsible Gaming us.
Join millions of ftn11 members enjoying online casino games with full confidence that their personal data is always protected.